30-Days Return / Exchange Policy

 

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 30 Return Policy.

The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. 

1. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
2. You have received the wrong dress style. If the appearance of the Product is different from the photos provided to SWANTWO.
3. Damage to Product during express delivery. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

The following reasons are NOT covered by our 30 day return policy, and we are not liable for these issues.  

1. Product will not be returned without any quality problems.

2. Products are damaged by misuse, mishandling, or poor maintenance.

Return Process 

To request a return, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please contact us online : swantwoorder@gmail.com

Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.

Cancellation Policy 

Customers are able to cancel or change within 24 hours for free . SWANTWO reserve the right to void refund/return that shows signs of modification, abuse or damage beyond "normal wear", as deemed by our costume designer.